Claims

Complaint concerning product defects may be made within two years from the date of purchase. Complaint concerning goods purchased in our online strone may be made in to ways.

The easiest is to make a claim at any House store in Poland. Prepare your items and information, which will allow us to confirm your purchase – ex. receipt, invoice or order confirmation.

You may also make the claim at our online store following the instructions:

- complete online return form available in your account

- pack the products and send them in a prepaid package to the following address:

LPP S.A.
Esklep house.pl
ul. Tczewska 2
83-000 Pruszcz Gdański

Within 14 days from receiving the package we will consider the claim ad send you feedback on it. If the claim is accepted You will receive the refund within few days to your bank account or card.

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